01
Shop performance assessments
A clear baseline for workflow, profitability, capacity, and customer-pay opportunity.
Harris Performance & Strategy Group
Automotive Operations Advisory
Turn operational friction into measurable performance.
Harris Performance & Strategy Group helps independent repair shops and automotive service departments turn the daily work into a disciplined, profitable operating system.
Start with an assessmentPractical change, built to hold.
Veteran-owned
Automotive service-management experience
Strategy. Performance. Results.
Where performance gets built
See the operation as a system—not a set of isolated problems.
02
Customized improvement plans
Sequenced priorities designed around the constraints that matter most right now.
03
Leadership & management consulting
Sharper routines, accountability, and coaching for the people who move the work.
04
Process development
Repeatable service-lane and shop-floor processes that support consistent execution.
05
KPI analysis
Metrics that reveal root causes, trends, and the next decision with confidence.
06
Ongoing advisory support
An experienced operating partner to maintain momentum after implementation.
The HPS route map
A practical path from signal to sustained change.
One route line. Clearer decisions.
01
Diagnose
Map the workflow, people, and KPI signals behind performance drag.
02
Prioritize
Focus resources on the few constraints with the greatest operational leverage.
03
Implement
Translate decisions into practical process, leadership, and execution routines.
04
Sustain
Use cadence, visibility, and ownership to hold gains over time.
Performance visibility
Make the work measurable.
Illustrative dashboard — metrics and outcomes are tailored to your operation.
Workflow
Cycle time
Track the path from arrival to delivery.
Capacity
Technician productivity
See opportunity across people and process.
Profitability
Customer-pay sales
Connect service execution to revenue.
Leadership
KPI cadence
Create a consistent decision rhythm.
THE HPS STANDARD
Performance is built one disciplined decision at a time.
A focused operating rhythm turns strategy into momentum—giving leaders a clearer view of the work, the opportunities, and what comes next.
Find the constraint
Your next operational gain starts with a clearer picture.
Bring the right questions to the surface, establish the baseline, and build a focused route forward.
Begin the conversation