Shop performance assessments
A detailed view of workflow, capacity, profitability, leadership routines, and customer-pay opportunity—so the baseline is clear before priorities are set.
Services
Operational consulting built around the work that drives performance.
Harris Performance & Strategy Group partners with independent repair shops and automotive service departments to identify the constraints limiting workflow, profitability, productivity, and leadership execution.
Start an assessmentWhat HPS delivers
The right operating focus at the right time.
Each engagement begins with your current reality. HPS combines practical service-management experience with a structured approach to uncover the gaps, prioritize the work, and support stronger execution.
Customized improvement plans
A focused, sequenced plan that turns operating observations into manageable actions, clear ownership, and measurable next steps.
Leadership & management consulting
Practical coaching and management support that strengthens communication, accountability, decision-making, and follow-through.
Process development
Repeatable service-lane and shop-floor processes designed to reduce friction, improve handoffs, and keep work moving.
KPI analysis
A more useful performance cadence that connects the numbers to what is happening across the operation and where leadership attention belongs.
Ongoing advisory support
An experienced operating partner to help maintain momentum, review progress, and adapt the plan as conditions change.
A practical engagement
From operating signal to sustainable execution.
- 01
Understand the operation
Review the work, data, routines, and conditions shaping current performance.
- 02
Identify the constraint
Distinguish the few issues with the greatest effect on capacity, profitability, or customer experience.
- 03
Build the action plan
Align practical priorities, leadership ownership, and the sequence for implementation.
- 04
Create the cadence
Use review routines and KPI visibility to sustain stronger execution over time.
Ready to see the operation more clearly?
Start a conversation about the constraints, opportunities, and priorities in front of your team.