Earned perspective
We bring field-tested service-management experience to every engagement—not one-size-fits-all advice.
About Harris Performance & Strategy Group
Stronger Operations. Better Performance. Measurable Results.
Harris Performance & Strategy Group helps automotive service businesses strengthen their operations, improve performance, and turn everyday challenges into measurable results.
Experience that stays close to the work
Clear strategy for the way your operation actually works.
We work with owners and managers to identify the gaps that hold their businesses back—from inefficient processes and inconsistent accountability to underperforming teams and missed revenue opportunities. Then, we develop practical strategies designed around the way their operation actually works.
Lasting improvement does not come from a generic playbook. It comes from understanding the operation, identifying the right opportunities, creating a clear plan, and helping leadership execute it consistently.
EXPERIENCE BEHIND THE STRATEGY
Built From Real-World Operations
Harris Performance & Strategy Group was founded by Drake Harris, an automotive service operations leader with years of hands-on experience building teams, improving processes, managing performance, and driving measurable results.
Drake's approach to consulting comes from working inside the operation—not observing it from the outside. His experience includes leading multi-location service operations, developing technicians and service teams, improving workflow and accountability, managing key performance indicators, and building systems designed to improve both customer experience and profitability.
Before his automotive leadership career, Drake served in the United States Army, where leadership, accountability, discipline, and execution became foundational principles that continue to influence his approach to business today.
Harris Performance & Strategy Group was created to bring that practical experience to other automotive businesses. The objective is straightforward: understand the operation, identify what is holding it back, develop a clear strategy, and help leadership turn that strategy into sustainable results.
Real experience. Practical strategy. Measurable improvement.
Our mission
Strategy. Performance. Results.
Whether the goal is improving profitability, strengthening processes, developing leadership, increasing productivity, or creating greater accountability, Harris Performance & Strategy Group provides the outside perspective and operational discipline needed to move the business forward.
Clarity over complexity
We reduce the noise, focus on the few levers that matter, and make the path forward understandable.
People-powered performance
The strongest improvements give teams ownership, direction, and the confidence to execute.
Results that hold
We build practical systems that continue working after the initial push is over.
Clear strategy. Stronger operations. Better performance. Greater results.
Harris Performance & Strategy Group helps automotive service businesses build the clarity, accountability, and disciplined execution required to move forward with confidence.
What We Focus On
Focused on the levers that move your business forward.
01
Operational Strategy
Identify opportunities, establish priorities, and build a clear path forward.
02
Performance Improvement
Use measurable KPIs and operational data to uncover performance gaps and improve execution.
03
Process Optimization
Develop repeatable processes that improve efficiency, consistency, accountability, and profitability.
04
Leadership Development
Give managers the structure, tools, and expectations needed to lead stronger teams.
05
Measurable Results
Focus recommendations on outcomes that can actually be tracked and evaluated.